Refund policy

Returns & Refund

Each piece is handmade with care, and slight variations may occur between individual products. These small differences are part of the handmade nature of our products and are not considered faults.

Change of mind

We do not accept returns or exchanges for change of mind, so please review product descriptions, colours, dimensions and photographs carefully before placing your order.

Orders with requested colour changes or other personalised variations cannot be returned or exchanged for change of mind.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery at wireoo.au@gmail.com.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging

We will review the issue and, where appropriate, arrange a replacement, repair or refund. 
Please keep the original product and packaging until we have responded to your request.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where a product has a major problem, you may be entitled to a replacement or refund as provided by law.

Order cancellations

If you need to cancel an order, please contact us as soon as possible.

Because our products may be handmade or prepared specifically for your order, cancellations cannot be guaranteed once production has begun.