Can I order a customised bouquet?
At the moment, I’m unable to accommodate custom flower selections or create entirely bespoke bouquet designs.
However, I can accommodate colour change requests for selected bouquets, including:
- Crimson Promise
- Lilac & Bloom
- Blue Serenity
If you have a preferred colour palette, feel free to get in touch before placing your order, and I'll let you know if it's possible.
Are your flowers real?
No. Wireoo bouquets are handcrafted from premium fuzzy stems (chenille stems), making them a lasting keepsake that never wilts.
Are all products handmade?
Yes! Every bouquet and gift is carefully handcrafted and assembled by me. Because each piece is handmade, slight variations may occur, making every creation uniquely yours.
How long will my bouquet last?
With proper care, your bouquet can be enjoyed for many years. Simply keep it away from excessive moisture, direct sunlight, and heavy handling.
moisture, direct sunlight, and heavy handling.
How do I care for my bouquet?
To keep your bouquet looking its best:
- Display it indoors in a dry place.
- Avoid prolonged exposure to direct sunlight.
- Gently dust it with a soft brush or hairdryer on a cool, low setting if needed.
- Avoid crushing or bending the stems.
Will my bouquet look exactly like the photos?
Each bouquet is handmade, so there may be slight differences in flower placement or shape. I always strive to make every piece as close to the product photos as possible while maintaining the same overall style and quality.
Can I include a gift message?
Yes! If you're sending your order as a gift, you can leave a personalised message at checkout, and I'll include it with your order at no extra charge.
Do you accept bulk or event orders?
Yes! I welcome orders for birthdays, weddings, bridal showers, corporate gifts, and other special occasions. Please contact me in advance to discuss quantities and lead times.
Shipping
Orders are prepared and packed with care by Wireoo in Melbourne, Australia.
Processing times
As our products are handmade, please allow approximately [1-3 business days] for your order to be prepared before dispatch.
Processing times are separate from shipping times.
If an item requires additional preparation or has a different lead time, this will be stated on the product page.
Shipping within Australia
Shipping costs and available delivery options are calculated at checkout based on your order and delivery location.
Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.
Do you offer local delivery or pickup?
Yes! We offer local hand-delivery to eligible postcodes, with next-day delivery available where possible.
Once your order is confirmed, we’ll get in touch to arrange a delivery time that works for both of us. Please allow enough time for your order to be prepared, as next-day delivery is subject to availability.
Pickup is also available. Orders are usually ready for collection within 24 hours of confirmation. We’ll let you know once your order is ready for pickup. Please bring your order confirmation email when collecting your order.
International shipping
We are currently not taking any international orders.
Delivery delays
Once an order has been handed to the shipping carrier, delivery times are outside our direct control. While we will do our best to assist if there is a problem, Wireoo cannot guarantee delivery by a particular date unless expressly agreed beforehand.
Incorrect addresses
Please check your delivery information carefully before completing your purchase. Customers may be responsible for additional shipping costs if an order needs to be resent because an incorrect or incomplete address was provided.
Returns & Refund
Each piece is handmade with care, and slight variations may occur between individual products. These small differences are part of the handmade nature of our products and are not considered faults.
Change of mind
We do not accept returns or exchanges for change of mind, so please review product descriptions, colours, dimensions and photographs carefully before placing your order.
Orders with requested colour changes or other personalised variations cannot be returned or exchanged for change of mind.
Damaged, faulty or incorrect items
If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of delivery at wireoo.au@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
We will review the issue and, where appropriate, arrange a replacement, repair or refund.
Please keep the original product and packaging until we have responded to your request.
Australian Consumer Law
Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where a product has a major problem, you may be entitled to a replacement or refund as provided by law.
Order cancellations
If you need to cancel an order, please contact us as soon as possible.
Because our products may be handmade or prepared specifically for your order, cancellations cannot be guaranteed once production has begun.